Shipping policy

When will my package be shipped?
Our average processing time to prepare and pack your order is 3 business days.
Average shipping time is 5–15 business days. Our fulfillment center is located in the UK, and products are shipped from there.

Order Tracking
Once your order has been shipped, you will receive an email with a tracking number.

Need help?
If your order hasn’t received a tracking update for a while, this is usually due to a courier delay, but the package may still arrive within the stated delivery window.

If your order has exceeded the delivery timeframe or you need assistance, feel free to contact us at:
support@orvenya.com

Please ensure the items in your order are correct, as they cannot be modified or canceled once dispatched.
If you choose not to keep your purchase, our return policy applies within 14 working days.