Refund policy

As a customer, you have a 14-day right of return.
Please email support@orvenya.com to request your return form or return instructions.
Please note: Sale items and used items cannot be returned.

Products must be returned to our address in China:

Company Name: Naishi warehouse
Address: 5F, Building 4, Phase 2, Niannianhongjia Cluster, Choujiang Street, Yiwu City, Zhejiang Province
City: Yiwu
Postcode: 322100
Country: China

As a customer, you are responsible for the shipping costs for any return.
Please provide the package with a tracking number to ensure it arrives correctly.

Questions
For questions about your shipment or to request a return, please contact us at:
support@orvenya.com